Our tailored service always leaves a good impression

Having helped expats find health insurance for over a decade, we have built strong relationships with a great deal of our customers.

This is due to the hard work and dedication each member of staff commits to every customer who contacts us. From answering your questions about policies to communicating with insurers on our customers' behalf; our commitment to exceptional service has led to hundred of satisfied customers worldwide

Thank you very much for your help. Your quick and very professional client service is highly appreciated. I am grateful having had your support all along this challenge with Axa.

- John D 1441978609_Flag_of_Lebanon.png

Thank you for your help and knowledge so far it is always good to speak to someone who actually knows what they are talking about rather than a call centre who states can you please find out what you have to have then tell us.

- John P flag-icon4.png

For an expatriate family, Medibroker is a great resource. The true proof of an organization, however, is how it treats you after it has your money. For us, people like Medibroker's Trish Hunter make all the difference.

- Bernie american_flag_button.png

I have found the Medibroker service and my contact Trish Hunter to be thoughtful, reliable, and responsive.

I would recommend the Company and would use them again.

- Florian from Switzerland 1430419311_Flag_of_Switzerland.png

Thank you once again for all your efficient, immediate and excellent assistance! 

 I can't tell you how much I appreciate your care and professionalism. It's always a pleasure - and reassuring - knowing that you are there! 

 And thank you for the iPod shuffle!

- Linsey M, Germany 1429885223_Flag_of_Germany.png

I've been dealing with Medibroker ever since they directed me to Interglobal in 1998 and have never been disappointed in anyway. Thanks for your support and assistance really!

- Suhail Kazim, UAE flag-icon1.png

Many thanks for your quick action and helpfulness as always – that is really customer service!

- Knut Brede, Norway norway.png

Thanks for the very professional and ad-hoc replies! That's the way sales and advise should work!!

- Sokaina Onghena, Hong Kong hongkong.png

A big thanks for your help, Amy. The assistance which you provided at the time of the birth of our daughter was much appreciated. I'll gladly recommed you to anyone who requires international medical insurance.

- MB, Switzerland flag-icon4.png

Your response was immediate. Fabulous! We thank you, and would like you to know that you (Amy Speirs) are one of the reasons why we've been so happy to stay with this insurance policy for 11 years. The service that you provide is of an unbeatable standard and your professionalism in your work is commendable.

Thank you once again for your constant care and attention.

- Mr & Mrs Blowers, Singapore flag-icon2.png

Thank you so very much for your help. I really appreciate all that you both (Trish Hunter & Steve McCrady) have done for me for the past few years. Without your services, I would have never had the outcome that I have had. Your services have really surpassed my expectations.

- Judi F, South Africa flag-icon6.png

They answered all my questions in a timely manner and explain in details the terms of contract and the differences between each insurance companies. I recommend them to anyone.

- Stéphane De Greef

Steve, Amy and Glynis were great in providing good, quick advice and then assisting through the whole underwriting process. I expect they will be equally helpful in the event we need assistance with any claims. 

Thanks very much!

- Chris Hall

During our 15 years in the Far East we have enjoyed the courteous and efficient services of Medibroker. 
We have benefitted from the sound advice and information at every turn, given by Amy Spiers in particular, and have always found Medibroker to be instantly accessible and the ideal conduit between us and the insurer, being able to cut to the chase and get common sense service without being passed from one department to another. 

We would recommend Medibroker to any expat and it has been very reassuring for us to know that our medical matters have been in very safe hands, thank you Medibroker and well done indeed.
Bill and Jeanne Edwards.

- William Edwards

Medibroker's team has been extremely helpful in providing my family with affordable coverage. They are professional, efficient and courteous. We haven't made a claim yet, but we are confident if that day ever comes they will work hard to assist us.

- J Powlesland

Medibroker, in the form of Amy Hall (nee Spiers), has always given me exemplary service. Amy answers my most inane questions quickly and efficiently. She has also managed to negotiate a discount for me, more than once. 
Like I said I'm no good at this essay stuff. Suffice it to say that I have recommended them without reservation and would do so again.

- Marion Pinches

Always reliable!After many year of cooperation with Medibroker, i would like to say thank you for outstanding service a specialy to Amy Hall (nee Spiers) she is real professional. We will recommend Medibroker to everyone.

- Anna Deykun

We reached out to Steve McCrady for our insurance needs.  

He has been extremely responsive, polite, and professional. I really appreciate all of his expertise and help.  

- Kyle R spain.png

Thank you for your quick response to my enquiry and for the brochure packs you have sent me. The service provided by you and Medibroker is indeed very helpful, professional and of a high standard.

- Riëtte Barnard, UAE flag-icon1.png

I would like to take a few minutes to thank you for everything, it is pure delight to be a client at Medibroker..from the first call with Mr McCrady to the final step with you.

- Mrs L Spina, Sweden Sweden.png

You've done a great job! The Medibroker snapshot of quotations is second to none.

- Kevin Nunley, Saudi Arabia

Steve, you are VERY good at your job. It’s not often someone can answer my 7-part questions on the first try! Thanks ever so much for your expertise and prompt replies.

- Ms Geankoplis, USA

Thank you for cutting through all the marketing and red-tape of a daunting task; finding affordable but good health insurance for someone temporarily living in the US. I am pleased and very relieved to have found a policy I'm happy with via a process that was equal parts friendly and effective.

I will happily recommend Medibroker to friends and family.

- Maria Farrell, USA

I have always been impressed with the service from Medibroker. So much so, that I plan to recommend your Company to my daughter when I next see her. I feel that the service I receive from your Company justifies a premium over the local Andorran insurer, provided the difference is not too great, as at present.

I am therefore pleased to confirm that I will proceed with the policy for both my wife and myself.

- Mr M Lyons, Andorra

I wholeheartedly recommend the services offered by Medibroker: as a British expat, living in Germany, I faced the problem of having to navigate through world of German bureaucracy. Medibroker helped me through every step of the process, going out of their way to find out the information that I needed, in order to make my decision.  First rate service, thank you.

- Mr R Willis, Germany

I would like to thank you and your colleagues for your sympathetic and kind understanding of our situation. We would also have no hesitation in recommending your company and its services to anyone and thank you again for all your help.

- Mr & Mrs J Bristow, France

THANK YOU SO MUCH! You have really pulled one out of the ashes for me. Thank you again for all your efforts and hard work.

- Al Dempsey, India

Many thanks for all your help. I'll be recommending your services to anyone I know who needs to organise insurance coverage. I couldn't have done it without you!

- Alice Beaudry, London

Thank you Steven. You have been very helpful in this process. We appreciate all the assistance you have provided to us in making this decision.

- B Giblin, Canada

Could I take this opportunity to thank you very much for all your help and efficiency over the past few years and we shall certain come back to you if he returns to China in the future. 

- Teresa Harbinson, UK

Please accept my personal thanks for dealing with this in the way you have. You've made a real difference.

- Patrick Hayes, London

Thanks for your help, by the way. I have talked to dozens of insurance people over the past few months (in fact, I'm heartily sick of the whole thing), but you are easily the best person I've spoken to and I very much appreciate your honesty with respect to the limitations of the policy.  So - thanks :-) What I liked was that I didn't feel I was being hounded at any time, just because I'd made contact. I just couldn't shake off a lot of the other companies I made contact with - it was awful, 'phoning me, emailing me - I never got a moment's peace! 

But, you allowed me space to make a decision, you were always prompt in answering my questions and there was never any pressure. That's how it should be. Well done!

- Rick Moule, Germany

Not for the first time I have to say that I am deeply indebted to you for your assistance in this matter.The assistance you give meets not only the very high standards set by Medibroker but exceeds by a distance even the better organisations I have had dealings with. So thank you again.

- Bob Lowe, USA

I really appreciate your great service. I am so happy and feel very relieved you helped me find a great program for our family!

- Lisa Keegan, Shanghai

As I am, alas, no longer a customer, I would like to express my gratitude for the very good service I have had since I first came across Medibroker - I think as a result of seeing the boss interviewed on Sky News years ago. I have always urged my friends to use your company ever since.

- Mr D Duff, UK

"Once again, thank you. It is a pleasure to deal with someone as efficient as you obviously are. Whatever they pay you, it isn’t enough." 

- Ms A Ford, UK

"You gave me the best support I've ever got from a company advisor.

- Mr A Toth, Germany

The only tinge of sadness to this decision is that I have been using your company for a long time and have been very happy with the service you have given me. If my circumstances change in the future please be assured that you will be my first port of call.

- Mr P Crowley, UK

Thank you very much for your advice and confirmation of the cancellation of our AXA policy. We appreciate all your kind assistance.  We have been very impressed with the high level of service we received from your company over the past few years and will recommend you to our friends in Europe.

- Hertman Casablanca, USA

Once again, thank you very much for being on top of things for us and being such a great broker.

- Steve Lander, UK

Anyway, once again I have been fantastically dis-organised but the Goodhealth team and specifically yourself have been fantastically organised and provided great customer service - feel free to show this e-mail to your Boss next time you're negotiating a well deserved pay rise ;-).

- Andrew Hart, Sudan

I would like to thank you for the excellent services you have provided and I will certainly recommend Medibroker to my colleagues.

- Francis Kamau, Zambia

I would just like to say that I have been very impressed by the service you and your colleagues have provided to me in setting up and now cancelling this policy. I will certainly be making you my first point of contact should I require a medical insurance broker again.

- Graham Eve, UK

Dear Amy, I'm really thankful for everything you did for me, you are very efficient and kind, I'm very sorry that I can't pay to continue with you as my broker, maybe some day.

- Olivia Zavala, Mexico

I think IHI saw us through a difficult year and after dealing for years with American Insurance companies I have never known an insurance company to see you through every step of the way for such a great price...with great compassion and understanding... Amy...this is a wonderful insurance company and I am so blessed to have you to walk us through things, have a great day.

- Sheila Foley, USA

Mr. Nelson worked patiently with me for about two years while my parents & I painstakingly tried to decide whether to take out insurance cover with IHI. I am impressed with the level of service that I have received from both Mr. Nelson and Mr. Wilson. They have always been prompt, patient, and courteous in all their communication with me, and I would, without hesitation, recommend Medibroker to any of my friends and relatives.

Thank you very much Mr. Nelson & Mr. Wilson!

- Carol Berg, USA

Thank you. You have been very prompt and professional in your responses. You are a credit to your employer and I commend you for all your courtesy and support.

- Mr A Mawany, UAE

Tremendous service from you and your colleagues - as ever much appreciated, the more so when we're dealing with different time zones and not being available much during office hours, even here in Toronto!

- Arabella Volkers, Canada

Thank you for all your help. If we return to the UK again for my work, we will contact you. You have always been so very very responsive to requests and inquiries. And IHI Danmark was a good policy.If I can ever provide a reference for you or IHI Danmark, please let me know.

- Mr M Reudelhuber, USA

Thank you very much for your assistance. You have been an invaluable help from the start. I wish you all the best.

- Mrs V Busacay-Paul, USA

Thanks for being so easy to work with. Greatly appreciate your professionalism. 

- Mrs S Morris, Morocco

Thanks for your intermediary help and assistance. Will certainly recommend your company to colleague expats.

- Mr W van Bommel, Moscow

Wonderful customer service - not surprised your company has won awards. Many, many thanks for all of your input. Your customer care is great.

- A.P., Thailand

Your company's customer service standard is awesome.

- Mr J Mosier, China

We have looked at a few insurance company websites, but the differences in coverage and premiums are so widespread that we're concerned that we don't know enough to select a particular carrier. A broker seems to be an excellent starting point for deciphering the mass of information. 

Medibroker has the most complete and informative website I've found; I particularly like your insurer ratings guide.

- Mr D Piper, USA

Thank you very much for the detail you sent me. I have today also received confirmation of an interim health cover. This is only temporary whilst I am sorting out my health cover between Britain and France. In the event of me not being successful I now feel very relieved that I will be able to come to you and find health cover. I am most grateful for the delay and in some ways am sorry I found you after I had initiated the cover which has been approved today.

It is really comforting to know you are there!!! It has been difficult finding our way through the minefield of health cover but I now feel as though whatever happens there is a way to solve the problem and until yesterday I was floundering somewhat.

- Mr R Price, France

Thank you very much for all your help. I've had a wonderful experience with Medibroker and you are surely on my recommended list.

If I ever work overseas again, you will surely be my choice.

- Mr T Abdelkader, Qatar

We appreciate the professionalism and speed in which you have dealt with the process, from original query through to the current processing stage, and hope that our application is accepted by Exclusive Healthcare.  

We look forward to continuing our relationship with your company and will recommend your services to others in the expat community here in Northern France.

- Mr J & Mrs T Hamilton, France

Choosing international health insurance for your child should never be by guesswork but unless you are an insurance professional, wading through companies with only their promotional material to base your decisions on can be a gamble. Thank heaven for independent insurance brokers, with credentials, experience and a reputation you can trust! With the assurance that Medibroker had already professionally researched the many companies - and with their frank and objective answers to my questions - my decision was hugely simplified.

Also reassuring was the occasional, "I don't know the answer to that question. May I put you on hold while I find out?" Our son's insurance application was approved within an hour or so after submission. I wanted to thank you again for all your assistance. You were a wonderful help and we are pleased to have an outstanding policy in place for our son - for half of what we expected to pay. Thank you also for your company's offer of ongoing customer support during the life of the policy. Warm regards from a new loyal customer.

- Kathy Frederick Louv, USA

We wish to thank Medibroker very much for their continued support and help in solving problems. You provide an outstanding client service, so much so that I have tried to refer you to others for their insurance needs.

- Mr M Dunnachie, USA

Thank you again for your kind assistance. I have decided to remain in the US for now, however, so I will not be needing the insurance we discussed. 

You were by far the most helpful and responsive of the firms with whom I discussed insurance, and I will certainly contact you again should my circumstance change.

- Brad Gustafson, USA

I am impressed with your service and should the occasion arise in the future for advice to anyone I will alert them to contact you.

- Miss A Carey, Australia

When a firm takes the initiative to allow their employees to apply themselves personally to their clients so that the client does not chat with a computer or so that the client is not treated as a number, that is a sign of a fine and successful institution. Ms Brandy Zanetti has provided an outstanding service for my family and I. I fully intend to return in the future for her timely advice.

Thank Medibroker for training their employees and for allowing their employees to come down to the personal level.

- Mr K Hibberd, Middle East

Despite not having purchased a policy through Medibroker I will definitely be recommending your and your firm to other ex-pat friends in Europe.

You were not just professional but helpful and friendly and patient!

- Emilie Moore, Germany

We have had excellent service from Medibroker and should certainly make use of your services in the future should the need arise.

- Tim & Kate Jackman, Portugal

I'm sending this note to just thank you so much for the excellent service you've given me.  The replies to my queries have always been so prompt; and that you took one more step of doing a little bit more than expected.

- Dorothy Tran, Vietnam

I wish to thank you for your professional services, which have been and are, the best.

- Mr B Hayhurst, USA

Thanks once again for your precious help. I am always impressed with Medibroker staff!

- Mr R Ritter, China

I would strongly recommend your business to anyone! Your service alone is fast and first rate.

- Monique Rowe, Yorkshire

I researched all of the other brokers of this type I could find, and you seemed to stand out way ahead.

- Laurence Gilbert, Devon

Your customer service operations is second to none. I was amazed at the speed you replied to my previous emails for help in setting up my insurance. KUDOS. 

- Ambrose Desir

Thanks for ALL your help. This speaks volumes as to your company's dedication to customer care!

- Phil and Clara McKinney

Many thanks for your e-mail of today with quotations. Firstly I must say that I am impressed by the speed, tone and thoroughness of your response.

- John Lavin

Thank you for your dilligent efforts and help, your answers to all queries, etc. I think your service was excellent. Have a nice fall.

- Kathleen Wagely, Virginia, USA

This is a great service! Thank you very much!!

- Rebecca Huff, California

I really appreciate everything you have done so far - you have been really helpful and really efficient. Thanks Again!

- Victoria Crump, UAE

I truly value the support and good work Medibroker provided, it was an outstanding service, knowledgeable and especially patient with a complex situation. 

- G Gallegos, Asia

Steve, Thank you. Your customer service is outstanding.

- Richard Langell, Spain

Dear Mr. Wilson, Thank you for your help. I found Medibroker very professional and would recommend them to friends/family.

- Ceinwen Giles, Thailand

Dear Trish, Thank you for your assistance again, you make it all so easy. I am not used to this level of customer care.

- Peter Harlamon

Thank you very much for your kind email. It's so comforting to get excellent "SERVICE" these days and we will highly recommend the professional and efficient service that Medibroker provide. The website is very informative and user friendly too. Wishing you continued success.

- Dina Hourihan

"Thank you for your excellent customer service over the past two years or so. I assure you that I will contact you should my situation change in future." 

- Caroline Peterson, USA

Mary, I do hope the company is thriving and you personally are doing well. We both are very appreciative of the excellent service provided by the company and the way you help us.

- Matthew Dunnachie, USA
Leave Your Feedback
Did you know...

With Medibroker you can save money on a new or existing insurance policy?

Request a quote
Back to Trusted & Regulated Success Stories