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Our Insurance Providers:

Now Health International

Date established: 2010

Current underwriter: AXA PPP (Europe and all non-admitted), AXA General Insurance (Hong Kong), AXA Gulf (UAE), Minan (China)

Office location: United Kingdom, Dubai, Shanghai and Hong Kong

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Now Health International, the specialist international health insurance provider has over 100 years international medical insurance experience in its senior management team and a global network of offices in the UK, Dubai, Shanghai and Hong Kong. It offers top-end, benefit rich products for people who want to access healthcare anywhere in the world.

Now Health has designed it’s proposition to be easy to use - a key element of this is it’s secure online portfolio for individual and company customers. They can access and manage their plans online – this includes viewing and downloading plan documents, editing members and tracking claims. The company also offers 24-hour emergency help with AXA Assistance and 24-hour medical information with Health at Hand.

Now Health understands that people need fast, accurate service. They have designed their proposition to be transparent, including the time it will take to complete important tasks. This means:

  • Eligible claims processed within five working days.
  • A response to all underwriting-referred business within two working days.
  • If customers choose to receive their plan documents by post, they will be sent within five working days.
  • If customers decide to go paper-free, membership cards will be sent within two working days.
  • Guarantees of payment will be placed with medical providers within two working days.
  • A response to all enquiries within one working day. 

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