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APRIL Medibroker Customer Testimonials
Our aim is to show health insurance products on an "apples to apples" basis
Expert, dedicated and motivated staff gain the trust of customers through integrity, knowledge and experience. Regular, clear, concise and accurate communications aim to ensure that customers not only continue to use APRIL Medibroker's services year on year, but also recommend them to friends, family and colleagues.
APRIL Medibroker's international site is developed and maintained by expatriates for expatriates. With years of experience based overseas in a range of international locations, we know that advice on healthcare matters can be hard to come by.
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APRIL Medibroker Customer Testimonials
"Thank you Steven. You have been very helpful in this process. We appreciate all the assistance you have provided to us in making this decision." B Giblin, Canada
"Could I take this opportunity to thank you very much for all your help and efficiency over the past few years and we shall certain come back to you if he returns to China in the future". Teresa Harbinson, UK
"Our experience with APRIL Medibroker was positive from my first email communication in late 2007. All of your people have been honest and honorable with us, and I won't hesitate to come back to you if our future situation changes, and I will suggest to any friends who need international insurance to contact you."
"Trish, Please accept my personal thanks for dealing with this in the way you have. You've made a real difference." Patrick Hayes, London
"Thanks for your help, by the way. I have talked to dozens of insurance people over the past few months (in fact, I'm heartily sick of the whole thing), but you are easily the best person I've spoken to and I very much appreciate your honesty with respect to the limitations of the policy. So - thanks :-) What I liked was that I didn't feel I was being hounded at any time, just because I'd made contact. I just couldn't shake off a lot of the other companies I made contact with - it was awful, 'phoning me, emailing me - I never got a moment's peace! But you allowed me space to make a decision, you were always prompt in answering my questions and there was never any pressure. That's how it should be. Well done!" Rick Moule, Germany
"Not for the first time I have to say that I am deeply indebted to you for your assistance in this matter.The assistance you give meets not only the very high standards set by APRIL Medibroker but exceeds by a distance even the better Organisations I have had dealings with. So thank you again." Bob Lowe, USA
"I really appreciate your great service. I am so happy and feel very relieved you helped me find a great program for our family!" Lisa Keegan, Shanghai
"As I am, alas, no longer a customer, I would like to express my gratitude for the very good service I have had since I first came across APRIL Medibroker - I think as a result of seeing the boss interviewed on Sky News years ago. I have always urged my friends to use your company ever since." Mr D Duff, UK
"Once again, thank you. It is a pleasure to deal with someone as efficient as you obviously are. Whatever they pay you, it isn’t enough." Ms A Ford, UK
"You gave me the best support I've ever got from a company advisor" Mr A Toth, Germany
"The only tinge of sadness to this decision is that I have been using your company for a long time and have been very happy with the service you have given me. If my circumstances change in the future please be assured that you will be my first port of call." Mr P Crowley , UK
"Thank you very much for your advice and confirmation of the cancellation of our AXA policy. We appreciate all your kind assistance. We have been very impressed with the high level of service we received from your company over the past few years and will recommend you to our friends in Europe." Hertman Casablanca, USA
"Once again, thank you very much for being on top of things for us and being such a great broker" Steve Lander, UK
"Anyway, once again I have been fantastically dis-organised but the Goodhealth team and specifically yourself have been fantastically organised and provided great customer service - feel free to show this e-mail to your Boss next time you're negotiating a well deserved pay rise ;-)" Andrew Hart, Sudan
"I would like to thank you for the excellent services you have provided and I will certainly recommend APRIL Medibroker to my colleagues." Francis Kamau, Zambia
"I would just like to say that I have been very impressed by the service you and your colleagues have provided to me in setting up and now cancelling this policy. I will certainly be making you my first point of contact should I require a medical insurance broker again." Graham Eve, UK
"Dear Amy, I'm really thankful for everything you did for me, you are very efficient and kind, I'm very sorry that I can't pay to continue with you as my broker, maybe some day....." Olivia Zavala, Mexico
"I think IHI saw us through a difficult year and after dealing for years with American Insurance companies I have never known an insurance company to see you through every step of the way for such a great price...with great compassion and understanding... Amy...this is a wonderful insurance company and I am so blessed to have you to walk us through things, have a great day." Sheila Foley, USA
"I have been using APRIL Medibroker as my medical insurance broker for the past year and a half and to date have experienced fantastic service far exceeding my expectations. Upon contacting them they provided me with an excellent choice of medical insurers together with suitable advice as to which would best suit my lifestyle. I would especially like to mention Andrew Wilson who has and continues to provide excellent customer service! Based on my experience I would have no hesitation in recommending Andrew to my family and colleagues." Peter Watson, Edinburgh
"Mr. Nelson worked patiently with me for about two years while my parents & I painstakingly tried to decide whether to take out insurance cover with IHI. I am impressed with the level of service that I have received from both Mr. Nelson and Mr. Wilson. They have always been prompt, patient, and courteous in all their communication with me, and I would, without hesitation, recommend Medibroker to any of my friends and relatives. Thank you very much Mr. Nelson & Mr. Wilson!" Carol Berg, USA
"Thank you. You have been very prompt and professional in your responses. You are a credit to your employer and I commend you for all your courtesy and support." Mr A Mawany, UAE
"Tremendous service from you and your colleagues - as ever much appreciated, the more so when we're dealing with different time zones and not being available much during office hours, even here in Toronto!" Arabella Volkers, Canada
"Amy has been my contact at APRIL Medibroker for a number of years and the service that she has provided has always been excellent. This time she excelled even by her own high standards. Traditionally, the boss only notices when things go wrong. I thought that a little break with tradition is in order." Marion Pinches, Israel
"Thank you for all your help. If we return to the UK again for my work, we will contact you. You have always been so very very responsive to requests and inquiries. And IHI Danmark was a good policy.If I can ever provide a reference for you or IHI Danmark, please let me know." Mr M Reudelhuber, USA
"I do want to thank you for your help and patience with what must be a rather demanding client; the APRIL Medibroker service has been outstanding and I am grateful for the help afforded." A lady of 77 living in the Mediterranea area
"Thank you very much for your assistance. You have been an invaluable help from the start. I wish you all the best." Mrs V Busacay-Paul, USA
"Thanks for being so easy to work with. Greatly appreciate your professionalism." Mrs S Morris, Morocco
"Thanks for your intermediary help and assistance. Will certainly recommend your company to colleague expats" Mr W van Bommel, Moscow
"Wonderful customer service - not surprised your company has won awards. Many, many thanks for all of your input. Your customer care is great." A.P., Thailand
"Your company's customer service standard is awesome" Mr J Mosier, China
"We have looked at a few insurance company websites, but the differences in coverage and premiums are so widespread that we're concerned that we don't know enough to select a particular carrier. A broker seems to be an excellent starting point for deciphering the mass of information. APRIL Medibroker has the most complete and informative website I've found; I particularly like your insurer ratings guide" Mr D Piper, USA
"Steve,You are VERY good at your job. It’s not often someone can answer my 7-part questions on the first try! Thanks ever so much for your expertise and prompt replies." Ms Geankoplis, USA
"Thank you very much for the detail you sent me. I have today also received confirmation of an interim health cover. This is only temporary whilst I am sorting out my health cover between Britain and France. In the event of me not being successful I now feel very relieved that I will be able to come to you and find Health Cover. I am most grateful for the delay and in some ways am sorry I found you after I had initiated the cover which has been approved today. It is really comforting to know you are there!!! It has been difficult finding our way through the minefield of health cover but I now feel as though whatever happens there is a way to solve the problem and until yesterday I was floundering somewhat." Mr R Price, France
"Thank you very much for all your help. I've had a wonderful experience with APRIL Medibroker and you are surely on my recommended list. If I ever work overseas again, you will surely be my choice." Mr T Abdelkader, Qatar
"We appreciate the professionalism and speed in which you have dealt with the process, from original query through to the current processing stage, and hope that our application is accepted by Exclusive Healthcare. We look forward to continuing our relationship with your company and will recommend your services to others in the expat community here in Northern France." Mr J & Mrs T Hamilton, France
"Choosing international health insurance for your child should never be by guesswork but unless you are an insurance professional, wading through companies with only their promotional material to base your decisions on can be a gamble. Thank heaven for independent insurance brokers, with credentials, experience and a reputation you can trust! With the assurance that APRIL Medibroker had already professionally researched the many companies - and with their frank and objective answers to my questions - my decision was hugely simplified. Also reassuring was the occasional, "I don't know the answer to that question. May I put you on hold while I find out?" Our son's insurance application was approved within an hour or so after submission. I wanted to thank you again for all your assistance. You were a wonderful help and we are pleased to have an outstanding policy in place for our son - for half of what we expected to pay. Thank you also for your company's offer of ongoing customer support during the life of the policy. Warm regards from a new loyal customer" Kathy Frederick Louv, USA
"We dealt directly with Andrew Wilson at APRIL Medibroker, who provided us with an excellent analysis of the schemes that were available to us and assisted us in the final selection and negotiation of the CIGNA International Expatriate Benefits Plan. We have been very pleased with this plan and Andrew Wilson has been most responsive in assisting us to refine it and deal with the renewal. At all times whilst dealing with Andrew Wilson at APRIL Medibroker he has been highly professional, ethical and very responsive to our needs. Service has always been delivered with a smile (albeit over the telephone) and with an excellent sense of humour. This has made dealing with the complexities and administrative aspects of such a scheme a pleasure rather than a chore. We are happy to recommend Medibroker, and Andrew Wilson in particular, to any other organisation looking to source the best health care coverage available" Martin Lancaster (CFO), Grand Cayman
"We wish to thank APRIL Medibroker very much for their continued support and help in solving problems. You provide an outstanding client service, so much so that I have tried to refer you to others for their insurance needs." Mr M Dunnachie, USA
" Thank you again for your kind assistance. I have decided to remain in the US for now, however, so I will not be needing the insurance we discussed. You were by far the most helpful and responsive of the firms with whom I discussed insurance, and I will certainly contact you again should my circumstance change." Brad Gustafson, USA
" I am impressed with your service and should the occasion arise in the future for advice to anyone I will alert them to contact you." Miss A Carey, Australia
" When a firm takes the initiative to allow their employees to apply themselves personally to their clients so that the client does not chat with a computer or so that the client is not treated as a number, that is a sign of a fine and successful institution. Ms Brandy Zanetti has provided an outstanding service for my family and I. I fully intend to return in the future for her timely advice. Thank APRIL Medibroker for training their employees and for allowing their employees to come down to the personal level." Mr K Hibberd, Middle East
"Despite not having purchased a policy through APRIL Medibroker I will definitely be recommending your and your firm to other ex-pat friends in Europe. You were not just professional but helpful and friendly and patient!" Emilie Moore, Germany
" We have had excellent service from "APRIL Medibroker" and should certainly make use of your services in the future should the need arise." Tim & Kate Jackman, Portugal
"I'm sending this note to just thank you so much for the excellent service you've given me. The replies to my queries have always been so prompt; and that you took one more step of doing a little bit more than expected..." Dorothy Tran, Vietnam
"Thanks once more for clearly and fully answering my questions, which builds up trust" Chris Rufer, Germany
"Thank you for APRIL Medibrokers support, it has been a pleasure doing business with you." Annabel Truter, UK
"I thought I would just send you a mail to let you know that I am very pleased with the way that Ms Hunter has handled the renewal of my mothers medical insurance. There were several options I wanted to explore. Ms Hunter came back to me with the correct info, in a timely manner and nothing seemed too much trouble. She has been very courteous throughout and has raised the reputation of your company severalfold. I would have no hesitation in recommending APRIL Medibroker to my friends and family on the basis of the service I have received." Mr S Chandarana, London.
"I wish to thank you for your professional services, which have been and are, the best." Mr B Hayhurst, USA.
"Thanks once again for your precious help. I am always impressed with APRIL Medibroker staff!" Mr R Ritter, China.
"I would strongly recommend your business to anyone! Your service alone is fast and first rate!" Monique Rowe, Yorkshire.
"I researched all of the other brokers of this type I could find, and you seemed to stand out way ahead." Laurence Gilbert, Devon
"Your customer service operations is second to none. I was amazed at the speed you replied to my previous emails for help in setting up my insurance. KUDOS" Ambrose Desir
"Thanks for ALL your help. This speaks volumes as to your company's dedication to Customer Care!" Phil and Clara McKinney
"My decision to cease cover is based purely on personal reasons and in no way reflects the excellent service level I have received thus far from APRIL Medibroker." Matthew Carr
"You've done a great job! ... The APRIL Medibroker Snapshot of Quotations is second to none." Kevin Nunley, Saudi Arabia
"Many thanks for your e-mail of today with quotations. Firstly I must say that I am impressed by the speed, tone and thoroughness of your response." John Lavin
"Thank you for your dilligent efforts and help, your answers to all queries, etc. I think your service was excellent. Have a nice fall." Kathleen Wagely, Virginia, USA
"Andrew you have been a 'little love', thanks for everything." Jane Foley
"Andrew, thanks for all your help. Living in Cyprus is great but sometimes you just feel a little too far from the UK - and you have made this tricky process very simple. THANKS!!" Lucy Jobson, Cyprus
"I was very satisfied with my experience utilizing APRIL Medibroker, and exceptionally so with the assistance that I received from you. Were it not for finding a company with a close connection (and tailored coverage) to my particular type of employment, I would have almost certainly purchased coverage through APRIL Medibroker. Thanks again for all of your help over the last couple of months." Kelly Flowers
"Thank you for your quick response to my enquiry and for the brochure packs you have sent me. The service provided by you and APRIL Medibroker is indeed very helpful, professional and of a high standard." Riëtte Barnard, UAE
"This is a great service! Thank you very much!!" Rebecca Huff, California
"I really appreciate everything you have done so far - you have been really helpful and really efficient. Thanks Again!" Victoria Crump, UAE
"I truly value the support and good work APRIL Medibroker provided, it was an outstanding service, knowledgeable and especially patient with a complex situation." G Gallegos, Singapore
"Thanks again for your help Andrew. Just wanted to confirm that it was great doing business with you!" Julie Yoder, France
"Steve, Thank you. Your customer service is outstanding." Richard Langell, Spain
"Thanks again Andrew, you are so thorough, professional and friendly. Thanks for answering all of my eighty-six questions with patience and humour! You made the process enjoyable!" Theadora Brack, France
"Dear Mr. Wilson, Thank you for your help. I found APRIL Medibroker very professional and would recommend them to friends/family." Ceinwen Giles, Thailand
"Dear Trish, Thank you for your assistance again, you make it all so easy. I am not used to this level of customer care." Peter Harlamon
"Mary, I do hope the company is thriving and you personally are doing well. We both are very appreciative of the excellent service provided by the company and the way you help us ." Matthew Dunnachie, USA
"Dear Mr Wilson, Thank you very much for your kind email. It's so comforting to get excellent "SERVICE" these days and we will highly recommend the professional and efficient service that APRIL Medibroker provide. The website is very informative and user friendly too. Wishing you continued success." Dina Hourihan
"Thank you for your excellent customer service over the past two years or so. I assure you that I will contact you should my situation change in future." Caroline Peterson, USA.
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